Marshall Management System Organizational Representative Responsibilities

• Marshall Management System team meeting

• Serve as the liaison between Management Representative and Organizational Management
• Attend the Marshall Management System (MMS) meetings
• Report on the following when needed:
• Alert Status
• Calibrated Equipment Status
• NCR Status
• Lessons learned in department/organization related to MMS
• Other topics/actions   (ex. Status of Annual Directives Review for their organization)
• Contact Don Miller when they have items to be placed on the MMS meeting agenda
• Take actions back to their organization and provide feedback as needed from their management or organization
• OR may be called on to serve on a Focus or TIGER team if the need arises
• Attend the Marshall Quality Council (MQC) and make sure that their Director has it on their calendar (MQC currently meets at least 2 times each year)
• Keep organization apprised/informed of MMS-related issues/topics/etc.  (audit preparation, upcoming changes/actions, etc.)

• External Audits

• Work with organization to identify potential Auditees and contact information
• Provide escort(s) if audit is internal to their organization
• Point of Contact for any NCR that may be given to the center affecting their area
• Should assure your organization is represented at the Entrance and Exit briefings during a NQA audit  
• Responsible to ensure your organization is prepared for external audits

• Internal Audits

• Point of Contact for Internal Audit (IA) program
• Work with pre-audit planning
• Schedule Management Interviews
• Schedule Meeting rooms during the audit week (audit team work room with computer that has printer access, entrance briefing, daily briefing and exit briefing)
• Provide supplies and equipment in the audit team work room during audit week
• Provide the name(s) of the Records Liaison Officer(s) (RLO(s))
• Carry Audit planning information to the organization in preparation for IA
• Attend the Management Interviews during the audit week
• Determine if escorts are needed in any areas and supply persons to serve in that capacity
• Inform the audit team of any safety issues/concerns in potential audit areas
• Attend the daily briefings
• OR is encouraged to participate in daily audit team debriefs (held prior to organizational briefings)
• Primary POC in case of any safety findings or NCR during the audit week that need to be reported immediately
• Gives direction to the team if audit is not covering areas that OR sees as being key to organization’s quality management system
• Respond to official NCRs found in the IQA data base
• Track the NCRs through the corrective action and closure process
• Work with the audit team to verify and re-verify NCR corrective action
• Review Observed concerns (OC) and apply corrective action (this is not tracked in the IA system) where deemed necessary.  Often an OC leads to a NCR in the future if not addressed
• Responsible to ensure your organization is prepared for internal audits

• Directives Management/Document Control

o   Assist organization in preparing and implementing MMS-related documentation (directives, OIs, etc.).

o   Assist organization’s DCB member in ensuring all ISO 9001, AS9100, Agency and regulatory requirements have been incorporated into the MSFC documentation.

•      Review draft directives and provide comments/feedback to organization Directives Control Board (DCB) member

•      Inform DCB member (and/or organization?) of directives-related information/issues that are addressed in MMS Team meetings

•      Inform DCB member of directives-related information/issues that are present/identified within the organization (Especially when conflicts in policy are discovered.)

•      Etc.  

o   Have a working knowledge of the Management Directives Review Process and any internal organizational review processes for Directives and OIs

Updated 02/04/04